Qui sommes-nous ?
Allianz Trade est la marque désignant l’ensemble des services proposés par Euler Hermes.
Nous sommes le leader mondial de l’assurance-crédit, et un expert reconnu dans les domaines de la caution, du recouvrement, du financement structuré et du risque politique. Depuis plus d’un siècle, nous aidons les entreprises à anticiper les risques, à agir avec rapidité, à prendre des décisions éclairées et à croître en toute sécurité. Basés à Paris, nous sommes présents dans plus de 50 p...
Global Customer Insights Intern (M/W)
- Type de contrat : Stage long (6 mois)
- Niveau d'études : Bac + 5 et plus
- Expérience requise : Moins d'1 an
- Salaire : Entre 1 300 € - 1 600 €
- Lieu de travail : Paris, La Défense
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Offre ouverte à l'international
Mission
Fonctions et responsabilités :
Context
Reporting to the Global Customer Insights Manager, the Global Customer Insights Intern will be a key member of the Global Commercial and Marketing team within Allianz Trade.
This individual will work will cross-functionally to support, execute and enhance transversal Customer Insights Programs (Net Promoter Score (NPS), Customer Satisfaction surveys, Detractor Follow-ups, complaints, customer call, etc.).
The Global Customer Insights intern will monitor and deliver reporting and performance analysis of these initiatives to facilitate tangible actions aimed at improving customer experience, satisfaction, and retention.
Main Responsibilities
Analyse customer journeys key milestones across the different business units to monitor KPIs and manage countries’ Customer Experience performance across multiple sources of data (surveys, customer calls etc.)
Support optimum management of flagship customer insights initiatives such as the yearly Global Net Promoter Score (NPS) across markets
Develop data reports and dashboards to provide data driven insights and establish related action plan decisions.
Support the deployment of various Customer Experience related projects across main markets (11 countries) and design real-time customer centricity dashboards on the Voice of Customer platform
Bring alignment, structure and efficiency to regular steering activities (actions, follow up, deliverables tracking, presentations etc.)
Profil recherché
Master in Marketing/ Market Research/ Economics / Statistics (Business School),
Ideally with a first successful experience in Marketing / Customer Insight / Customer Experience (e.g. internship / temp. experiences…)
Excellent command of English (both spoken and written)
Good analytical skills: detail-oriented and high level of accuracy required when completing tasks
Able to demonstrate tenacity and a strong ‘can do’ attitude
Excellent time management and organization skills are essential
Proactive and curious individual
Very good knowledge of Microsoft Office pack (Excel, PowerPoint)
A first experience with MicroStrategy would be appreciated