Qui sommes-nous ?
Allianz Trade est la marque désignant l’ensemble des services proposés par Euler Hermes.
Nous sommes le leader mondial de l’assurance-crédit, et un expert reconnu dans les domaines de la caution, du recouvrement, du financement structuré et du risque politique. Depuis plus d’un siècle, nous aidons les entreprises à anticiper les risques, à agir avec rapidité, à prendre des décisions éclairées et à croître en toute sécurité. Basés à Paris, nous sommes présents dans plus de 50 p...
Global Customer Experience (CX) Intern (M/W)
- Type de contrat : Stage long (6 mois)
- Niveau d'études : Bac + 5 et plus
- Expérience requise : Moins d'1 an
- Salaire : Entre 1 300 € - 1 600 €
- Lieu de travail : Paris, La Défense
Mission
Fonctions et responsabilités :
Context
Reporting to the Global Customer Experience (CX) Transformation Manager, the Global Customer Experience Transformation Intern will be a key member of the Global Marketing team within Allianz Tarde. This individual will work cross-functionally to help define, support and follow transversal customer experience transformation programmes, monitor the impact of customer service improvements globally and support cultural change through employee engagement and communications activities.
Main Missions
Support CX continuous improvement steering activities across Group and worldwide Regions (consolidation, reporting, internal tracking)
Contribute to develop external and internal communication plan supporting 2022 strategy (data and content collection, coordination, article writing)
Be the guardian of the internal employees intranet (regular content update, brand identity alignment, formatting, community management)
Contribute to develop and build internal training programmes and evangelize our CX culture
Reporting, translation from and to English, presentations
Support to ad hoc CX transformation programmes (content production, project management)
Coordination and alignment, Minutes of the meetings
Profil recherché
Master in Marketing/ Business (Business School).
Good organizational skills, ability to work under short deadlines
Excellent level of English (written, talked)
Very good knowledge of Microsoft Office pack (PowerPoint, excel)
Keen interest in creating and writing content (in English)
Self-starter, creative with good interpersonal skills - willingness to make the difference
First good experience in Marketing, Customer Marketing, Customer Experience
Knowledge of video editing, training creation and CRM tools a plus